Refund & Cancellation Policy
Last updated: 17 June 2026
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1. Overview
This Refund & Cancellation Policy explains how cancellations and refunds work for subscriptions purchased on the SEVWAS platform (the "Service"), operated by Salon Services Private Limited ("SEVWAS", "we", "us"). By subscribing to any SEVWAS plan, you agree to this policy.
SEVWAS charges salons a recurring subscription fee (monthly or yearly) for access to the platform. Individual salon services and appointments booked by end customers are not charged through SEVWAS — those are settled directly between the customer and the salon.
In short: You can cancel anytime. New subscriptions are eligible for a full refund within 7 days of the first payment, provided the Service has not been actively used beyond setup. Renewals are non-refundable, but you keep access until the end of the paid period.
2. What you pay for
When you subscribe to SEVWAS, you are paying for access to the platform features included in your chosen plan (Starter, Growth, or Elite) for the duration of the billing cycle. All prices are displayed in Indian Rupees (INR) and are inclusive of 18% GST. A GST tax invoice is issued for every payment.
- Billing cycles: Monthly (every 30 days from the start date) or Yearly (every 365 days).
- Auto-renewal: Subscriptions renew automatically at the end of each cycle via Razorpay until cancelled.
- Plan changes: Upgrades take effect immediately and are prorated; downgrades take effect at the next cycle.
3. Cancelling your subscription
You may cancel your SEVWAS subscription at any time, for any reason, directly from within the CRM under Subscription → Cancel, or by contacting us.
- Cancellation stops future renewals only. It does not automatically refund the current paid period.
- When you cancel, you retain full access to all paid features until the end of your current billing cycle.
- After the cycle ends, your salon's public listing is paused and CRM access moves to a read-only/limited state. Your data is retained per our Privacy Policy.
4. Refund eligibility
We want you to be confident trying SEVWAS. Our refund approach is as follows:
- First-time subscriptions — 7-day window: If you cancel within 7 days of your first payment and have not materially used the Service beyond initial setup (e.g., you have not gone live, received bookings, or sent customer notifications), you are eligible for a full refund of that first payment.
- Service-used or post-7-day first payments: If the 7-day window has passed, or the Service has been actively used (salon listed publicly, appointments booked, WhatsApp messages sent), the first payment is non-refundable, but you may cancel to stop future renewals.
- Renewal payments: Recurring renewal charges are non-refundable. You keep access until the end of the cycle you've paid for.
- Annual plans: Annual subscriptions may be eligible for a pro-rated refund of the unused full months remaining, at our discretion, if cancelled before the cycle ends and the Service has not been actively used. Contact us to discuss.
- Double/erroneous charges: If you are charged more than once for the same period due to a system error, the duplicate amount is fully refunded on request.
5. How to request a refund
To request a refund, email us at support@sevwas.com with:
- Your registered salon name and registered email/phone
- The Razorpay payment ID (from your invoice or bank statement)
- The reason for the request
Our team reviews refund requests within 2 business days and notifies you of the decision.
6. Refund timelines
Approved refunds are processed back to the original payment method (the same card/UPI/bank account used for the purchase) via Razorpay. After approval:
- UPI / Wallets: typically 3–5 business days
- Credit / Debit cards: typically 5–7 business days
- Net banking: typically 5–7 business days
Exact timing depends on your bank or payment provider. SEVWAS is not responsible for delays on the bank's side once a refund has been initiated.
7. Failed payments & grace period
If a renewal payment fails (expired card, insufficient funds, etc.):
- We retry the charge automatically and notify you via WhatsApp & email.
- Your salon remains publicly active during a 3-day grace period.
- If payment is still unsuccessful after the grace period, the public listing is paused (your CRM data remains safe and the salon can be reactivated by resuming payment).
No refund is owed for a period during which the Service remained available to you.
8. Contact
For any refund, billing, or cancellation questions, please contact us:
- Email: support@sevwas.com
- Phone: +91 85459 11127 (Mon–Sat, 10am–7pm IST)
- Registered office: [FULL REGISTERED ADDRESS, CITY, STATE — PINCODE, India]